Salpac values client privacy and complies with the National Privacy Principles and the Privacy Act 1988 (Cth). We will only collect personal information about you that is necessary to provide you with the products and services you have requested from us.
The information that we collect from you when you interact with us online depends on the tasks you complete on this website. We will explore some of these tasks below.
Browsing this website
When you visit and browse this website, we collect general information for statistical and maintenance purposes that enables us to continually evaluate the performance of the website. This general information includes:
This information will not identify you and we will not combine it with any information in a way which can identify you.
Applying for a product
When you apply for any of our products or services online, you will need to provide some personal information. The online application forms will explain the purposes for which we collect, use and disclose your information.
Enquiries, emails and email forms
To send an email to us, or to make an enquiry online, you will need to complete an enquiry form located on this site. Many of our online forms ask for a limited amount of personal information for contact purposes, such as an email address or telephone number. You have the choice of whether or not to provide additional personal information. Information provided to us through these forms will be used solely for the purpose for which it was collected and will not be used for any other purpose, unless you provide us consent to do so.
When you visit this website you may be invited to participate in an online survey, which will appear as a pop-up window. Participation in any surveys is voluntary, and although we will generally not ask you for your name, we may ask you to provide information such as your age, sex and income. This purpose of collecting the information will vary depending on the survey and will therefore be advised to you at the time of you choose to participate in the survey by completing the survey. We will not use your information for any other purpose other than that stipulated in the survey. We will not use your information for any other purpose other than that stipulated in the survey.
Browsers & Cookies
Information that is not capable of identifying you, such as the number of users visiting this website, is collected through code embedded in the WebPages of this website.
Other information, such as browser type, is included in a 'cookie' that is sent to your computer when you are completing certain tasks on this website. A cookie contains bits of information that enables our servers (i.e. the computers that house this website) to identify and interact efficiently with your computer. Cookies are designed to provide a better, more customised website experience, and to make it easier for you to use this website.
You can configure your browser to either accept all cookies, reject all cookies or to notify you when a cookie is being sent to your computer. The 'help function' on your browser will provide you with details on how to change your browser configurations. You will need to accept cookies in order to use some of the functionality on this website.
We take all reasonable precautions to ensure that any information you provide to us is transferred securely from our servers to mainframe computers (no personally identifiable information is stored on our servers). These mainframe computers are not able to be accessed directly through the internet, due to protection provided by several levels of firewall security to prevent unauthorised access. Any information stored on our systems is protected from unauthorised access through the use of security procedures, including secure user logons and passwords. Our staff are committed to following these security procedures.
No data transmission over the internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot guarantee the security of information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.
SPAM means unsolicited advertising material sent via email. We will not send out this type of material.
Selling or distribution of information
We do not sell, trade, lease or rent any personally identifiable information we obtain using this website.
Third Party Suppliers
From time to time, we may use independent third party suppliers to gather information using code embedded in the WebPages of this website. This information is not capable of identifying you and includes information such as the number of users and pages viewed and the path taken through this website. We use this information for statistical and maintenance purposes. We also use other external companies for the following purposes:
What is our privacy relationship with third party websites?
This website includes hyperlinks to enable you to access a number of other websites by clicking on these hyperlinks in the manner that we have provided in the setup of this website. These third party websites are not subject to this Online Privacy Statement. We recommend that you read their privacy and security statements to understand how they deal with your personal information online.
We are not responsible for the privacy or use of your personal information on such websites.
Should you wish to make any enquiries, please contact the Privacy Officer, as listed below.
Phone: 1300 888 870
Fax: 03 95252949
Attention: Privacy Officer
2 Fennell Street
Port Melbourne, Vic 3207